Privacy Policy
Crown Care NEMT ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when you use our website at crowncarenemt.com and our non-emergency medical transportation services.
1. Information We Collect
We collect information you provide directly when you book a ride, contact us, or otherwise interact with our services, including:
- Contact information: name, phone number, email address
- Trip details: pickup and destination addresses, dates, times
- Passenger details: name, date of birth (optional), mobility needs, medical equipment, special instructions
- Medical context: appointment facility, type of care, relevant medical notes voluntarily provided
- Payment information: processed securely through our PCI-compliant payment partner (we do not store full card details on our servers)
- Technical data: IP address, browser type, device type (via standard server logs and analytics)
2. How We Use Your Information
- To coordinate and deliver your requested transportation
- To communicate ride confirmations, reminders, and updates
- To process payment for services rendered
- To respond to inquiries and provide customer support
- To improve our services and website functionality
- To comply with legal obligations
3. What We Do NOT Do
We do not sell your information. We do not share your medical or contact information with brokers, insurance networks, or marketing third parties. We do not use your medical information for advertising.
4. Information Sharing
We share information only with:
- Contracted vehicle operators and drivers — limited to the information necessary to complete your ride (passenger name, pickup/destination, mobility needs, relevant medical notes)
- Payment processors — to complete transactions
- Legal authorities — when required by law, subpoena, or to protect safety
5. HIPAA Awareness
While Crown Care NEMT is a transportation company and not a covered healthcare provider under HIPAA, we handle medical information with the same level of care and confidentiality. Our staff receives training on sensitive information handling. Driver information sharing is strictly limited to operational necessity.
6. Cookies and Analytics
Our website uses standard cookies and Google Analytics for traffic analysis. These tools may collect anonymized data about your visit. You can disable cookies in your browser settings.
7. Data Security
We use HTTPS encryption for all website traffic and data transmission. Our database is hosted on secured servers with regular security patching. Access to personally identifiable information is restricted to authorized personnel with a legitimate operational need.
8. Data Retention
Ride records are retained for 7 years for accounting and legal compliance. Contact form submissions are retained for 3 years. You may request deletion of your data at any time by emailing info@crowncarenemt.com.
9. Your Rights
You have the right to:
- Request a copy of the information we hold about you
- Correct inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of promotional communications
To exercise these rights, email info@crowncarenemt.com.
10. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children. Rides for minors are booked by a parent or guardian who provides all information on the minor's behalf.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.
12. Contact
Questions about this Privacy Policy? Contact us at:
Crown Care NEMT
Email: info@crowncarenemt.com
Phone: +1 518 666 6222